Quentin D. Walls
P.O. Box 487
Pickerington, Oh
43147
A competent, results oriented manager with seventeen years
of IT experience, a proven performance
record, and extensive expertise in customer service and technical support seeks
a challenging management position emphasizing current technology, research and
development, and project work.
Infrastructure
Senior Manager
6/1998 - Present JPMorgan Chase (Bank One), Columbus, OH
Ultimately responsible for the
support of over eight thousand PCs at the Polaris facility in Columbus,
Ohio. Manage four direct reports
(Supervisors), and twenty-one indirect reports (LAN Analysts and
Engineers). Meet with clients to
determine their needs, and recommend solutions. Complete performance evaluations and monthly reports. Provide third level technical support for
the team. Coordinate team resources for
daily support and projects. Work with
other areas within Distributed technology Support, and within the other IT
groups to service our clients as efficiently and effectively as possible.
PC/LAN
Consultant Team Lead
4/1998 - 6/1998 Bank One, Columbus, OH
LAN Administration, hardware setup
and configuration, TCP/IP configuration, software installation, day to day
support and troubleshooting for 225 PCs running Windows 95 in a Novell Netware
4.x environment including 3270 emulation for mainframe access. Second level technical support for the other
members of the team. Queue manager for
the campus, which involved managing the workflow of the campus, and
distributing all work orders to the technicians. Contact person for all projects impacting the campus.Note: Bank One and JPMorgan Chase are currently
the same company. I was promoted to a
management position after three months in this position.
PC/LAN
Analyst
6/1996 - 4/1998 Bank One, Columbus, OH
LAN Administration, PC hardware
setup and configuration, TCP/IP configuration, software installation, Netware
and Windows NT server installation, configuration, and maintenance, day to day
support and troubleshooting for 450 PCS running Windows 3.x and Windows 95 in a
Novell Netware 3.12 and 4.x environment including 3270 emulation for mainframe
access. Setup and support of 25 PCs attaching
to two Windows NT 4.0 servers providing file and print services. Support of one
Windows NT 4.0, and two Windows NT 3.51 Sybase database servers. Planned and implemented the conversion of
the National Support Center from an OS/2 LAN Server environment with OS/2
clients to a Novell Netware 4.1 environment with a mix of Windows 3.x and
Windows 95 clients.
End User
Analyst
6/1995 - 6/1996 Bank One, Columbus, OH
Provided regional second and third
level telephone and on site support for the Research Automation LANs in
Columbus, Indianapolis, Bedford, and Phoenix, running OS/2 2.11 and 3.0, LAN
Server 3.0 and 4.0, TCP/IP, Communications Manager 1.11, and Lotus
applications. Installed three new servers, one each in Columbus, Indianapolis,
and Bedford, and tuned the existing servers in Columbus, and Indianapolis to
improve performance, and increase the number of clients that each server could
support. Implemented a method of
imaging OS/2 workstations in Columbus and Indianapolis to decrease setup time.
LAN
Systems Analyst
9/1993 - 6/1995 Huntington National Bank, Columbus, OH
Developed and coded a PC based
imaging application using FileNet's WorkFlo scripting language, determined
hardware and software PC configurations, configuration and support of all team
and test PCs in a multiple protocol (IPX/SPX, TCP/IP, NetBEUI, DLC), 50+ node,
LAN environment including IBM LAN Server 3.0, IBM LAN Requester 3.0, Novell
Netware 3.12, Novell Requester 2.1 for OS/2, and TCP/IP 2.0 for OS/2; network
administration, setup and support of MDI database gateway, setup and support of
3270 gateways using Communications Manager/2, system administrator for two
FileNet (IBM) RS6000 servers running AIX. Installed one test and two production
database gateway servers that also served as 3270 gateways.
Development
Services Specialist
9/1992 - 8/1993 Huntington Service Company, Columbus, OH
Administered a 200 node IBM OS/2
LAN Server network, installed,
maintained, and configured PC hardware, operating systems and applications, in
an IBM LAN Server, token ring environment, PC and LAN troubleshooting, ordered
PC hardware and software, consulted with clients, tracked purchase orders using
dBase III plus, network backups, mainframe dataset cleanup, PC and mainframe
application support for 200 users. Planned and implemented the installation of
five print servers to remove some of the load from the two existing file
servers.
Programmer/Analyst
10/1989 - 8/1992 Huntington Service Company, Columbus, OH
Maintenance and new development on
an IBM 3090 using Cobol, Easytrieve, CICS, DB2, SQL, TSO, and SDSF; and on an
IBM PS/2 Model 70 using IEF, and Programmer Workbench.Co-wrote the Community
Reinvestment Act application, which was used in all of the banking offices to
collect loan information required by the government.
9/1981 -
8/1989 The Ohio State University /
Management Information Systems, Columbus, OH
Bachelor's Degree
Course work included: Business
presentations; Marketing; programming in Cobol, Pascal, Fortran, and Assembler;
working with a team to develop structured system requirements using IDE
(Interactive Development Environments) CASE tools on Sun UNIX workstations;
Operating systems; Calculus; Statistics.